Refund and Returns Policy

At Tahe USA, we want you to be fully satisfied with your purchase. Please review our return and refund conditions below.

  1. Return Window

You have 30 calendar days from the delivery date to request a return. After this period, returns will not be accepted unless otherwise required by applicable law.

  1. Accepted Reasons for Return

We accept returns for products that are defective, damaged in transit, incorrect, or incomplete.

We also accept returns due to change of mind or dissatisfaction, provided the product is unopened, unused, with its original seal intact, and within the return window.

  1. Product Condition

Products must be returned in their original packaging, unopened, unused, and with all security seals intact.

For hygiene and safety reasons, we cannot accept voluntary returns of opened or used cosmetic or hair care products.

Exception: products with manufacturing defects, damage, or errors attributable to Tahe USA.

  1. Non-Returnable Items
    Opened, used, or unsealed products, except in the case of defects.
    Free samples and promotional gifts.
    Clearance items marked as final sale, where permitted by law.
    Incomplete kits or kits containing used items.
  2. Refund Options

Depending on the case, Tahe USA may offer:

A refund to the original payment method.
An exchange for the same product.
Store credit, when accepted by the customer.
6. Return Shipping

Tahe USA will cover return shipping when the product arrives defective, damaged, or incorrect.

For voluntary returns or change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable on voluntary returns. In cases of errors attributable to Tahe USA, reimbursement of the corresponding shipping costs will be reviewed.

  1. Restocking Fee

No restocking fee will be charged on approved returns that meet the stated conditions.

  1. Damaged or Incorrect Items on Delivery

We recommend reporting any damage, incorrect product, or missing item within 72 hours of receiving your order.

Photographs of the product, packaging, and shipping label may be requested to verify the issue. Reports made after this period will also be reviewed in accordance with applicable consumer rights and the circumstances of each case.

  1. How to Request a Return

To start a return, contact the Tahe USA customer care team at info@taheusa.com.

Please include your order number, reason for return, and photographs when applicable.

Prior authorization is required before sending any product back. Tahe USA will provide the corresponding instructions.

  1. Return Address

Once your request is approved, returns must be sent to:

Cosmetic Wholesalers
5030 Old Ellis Point
Roswell, GA 30076
United States

Returns sent without prior authorization will not be accepted.

  1. Refund Processing Time

Once the returned product is received and inspected, Tahe USA will process the approved refund within 5 to 10 business days. The time for the funds to appear will depend on your bank or payment provider.

  1. Wholesale Returns

Wholesale purchases are subject to return conditions that differ from retail purchases.

Change-of-mind returns require special authorization from Tahe USA. Defective, damaged, or incorrect products will be evaluated individually, in accordance with the commercial agreement and applicable law.

  1. Order Cancellations

You may request to cancel your order as long as it has not been processed for shipping or handed to the carrier. Once dispatched, the order cannot be cancelled and must follow the return procedure.

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